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Returns & Refunds Policy

Effective Date: 03/03/2025
Business Name: Execution Science LTD
Website: theeverydayprotein.com

At Execution Science LTD, we are committed to providing high-quality, plant-based protein powders. If you are not fully satisfied with your purchase, please review our returns policy below.

1. Eligibility for Returns

Due to the nature of our products, we only accept returns under the following conditions:

  • The item is unopened, unused, and in its original packaging.

  • The return request is made within 30 days of receiving the order.

  • Proof of purchase (order confirmation or receipt) is provided.

2. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns on:

  • Opened or used protein powder.

  • Products that have been tampered with or not in their original condition.

  • Sale items or promotional purchases (unless defective).

3. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us at Returns@theeverydayprotein.com within 30 days of receiving your order. We will arrange for a replacement or refund at no extra cost.

4. How to Initiate a Return

  1. Contact Us – Email returns@theeverydayprotein.com with your order number and reason for the return.

  2. Approval & Instructions – If eligible, we will provide instructions for returning the item.

  3. Shipping the Item – Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping method.

5. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds will be processed to your original payment method within 10 business days.

  • Shipping costs are non-refundable, except in cases of defective or incorrect items.

6. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe:

7. Changes to This Policy

We may update this policy at any time. Changes will be posted on this page with an updated effective date.

For any questions, reach out to us at info@theeverydayprotein.com or 12 Ransom Close SG4 9AX Hitchin Herts UK.

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